Support ticket triage
By Anthropic
Suggest a category, priority, team, and first response for an incoming customer issue.
View skill source (opens in a new tab)Area of work
AI help for Customer Support
Organise incoming requests and prepare useful customer answers.
Find an agent or tool, add a reusable skill, or follow a setup guide for this work.
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3 results
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Skills (2)
Open Skills LibraryReusable instructions you can add to a compatible AI tool.
Draft a customer reply
By Anthropic
Prepare a reply from the customer situation and available facts.
View skill source (opens in a new tab)Setup guides (1)
Step-by-step guides you follow yourself. Each guide explains the inputs, setup, and checks.
Draft a customer support reply
Turn a customer question and checked facts into a reply for review.
Claude Cowork
Read setup guide