Customer Support
Draft a customer support reply
Turn a customer question and checked facts into a reply for review.
- You provide:
- Customer message, Known facts, Approved commitments and tone
- You get:
- Reply draft, Internal notes about facts to check
An example of the result
Illustrative example · fictional input
- Sample input
- Fictional example: Mira cannot export a CSV. Support has confirmed the problem. No repair date is available.
- Illustrative output
- Illustrative draft: Hi Mira, we have confirmed the CSV export problem. We do not have a repair date yet. Internal check: confirm the next approved update before sending.
Check facts and commitments Remove internal notes before sending Send the approved response through the support channel
How would you like to get started?
Setup guide
Try this in Claude Cowork
Access to Cowork with plugin installation available. The Customer Support plugin installed.
- Open https://claude.com/marketplace/plugins/customer-support and choose Install in Cowork. Follow the provider instructions to install the Customer Support plugin.
- Start a task in Cowork and choose /draft-response from the installed plugin. Add the prompt and fictional input below as its context.
- Review the draft with the checklist. Keep internal notes separate. This example ends with a reviewed draft; send nothing.
- Every factual statement matches the input.
- The reply gives no invented repair date.
- Internal checks are separate from customer text.
Includes fictional input. Run it in Claude Cowork and review the result before using it.
About this guide
Written by JuicyAgents using public documentation. We have not run this setup ourselves. Guide updated 2026-10-06.
Read the official Claude Cowork guide (opens in a new tab)