Chatbase
Chatbase builds a support chatbot from your own website and documents that replies to customers automatically on your site, WhatsApp and other channels, can look up orders in connected tools, and hands harder conversations to people in a shared inbox.
Not tested by JuicyAgents · Reviewed 2026-10-15
- Can replace
- Rule-based FAQ chatbots, Zendesk
- Integrations
- ShopifySlackWordPressStripeZendeskSalesforce+4 more
- Independent review
- Chatbase reviews on Trustpilot (opens in a new tab)
OVERVIEW
About Chatbase
Chatbase lets a business build an AI support agent from its own website pages, files and help content. The agent can sit on your website and in channels such as WhatsApp, Messenger, Instagram and Slack. Actions let it look things up in connected tools, for example order details from a Shopify store. It replies to customers automatically, without a person approving each message. Guardrails can send topics such as refunds to a person instead.
The shared helpdesk inbox, where people and the AI work in the same conversation, starts on the Standard plan. Hobby is cheaper but has fewer credits and no helpdesk inbox. Removing the "Powered by Chatbase" label costs USD 1,188 a year on top. Test with real past questions before going live, and review wrong answers and escalations every week. Recent reviews include a complaint about repeated charges after an account closure request, so read the cancellation terms before you subscribe.
What the workflow does
- Agent trained on your content: Answers from website pages, files and other sources you connect, within the training size of your plan.
- Replies on several channels: Answers customers automatically in a website widget and on WhatsApp, Messenger, Instagram and Slack.
- Actions in connected tools: Can look up orders, payments or bookings through tools such as Shopify, Stripe and Calendly, within a per-agent action limit.
- Helpdesk inbox and hand-over: On Standard and above, the AI and human agents share one inbox, so a person can take over a conversation.
- Conversation analytics: Shows topics, sentiment, resolution rates and escalations to review.
FROM INPUT TO RESULT
How the workflow works
You provide
- Website pages, help articles and files to train on.
- Connections for order or account lookups.
- Rules for topics the agent must hand to a person.
- A set of real past questions with correct answers.
You get
- Common questions answered on the website and messaging channels at any hour.
- Order and account questions answered from connected systems.
- Harder conversations handed to a person in the shared inbox.
- A list of topics and weak answers to improve in the source content.
- 1
Train an agent on approved content and connect only the actions you need.
- 2
Use the monthly test credits to ask real past questions, including refunds, complaints and requests with missing details.
- 3
Go live on one channel, read conversations daily at first, and fix wrong answers in the source content.
WHAT IT OFFERS
Key features
Agent trained on your content
Answers from website pages, files and other sources you connect, within the training size of your plan.
Replies on several channels
Answers customers automatically in a website widget and on WhatsApp, Messenger, Instagram and Slack.
Actions in connected tools
Can look up orders, payments or bookings through tools such as Shopify, Stripe and Calendly, within a per-agent action limit.
Helpdesk inbox and hand-over
On Standard and above, the AI and human agents share one inbox, so a person can take over a conversation.
Conversation analytics
Shows topics, sentiment, resolution rates and escalations to review.
IS IT A GOOD FIT?
Who it’s for
A good fit for
- Small online businesses that want a website chatbot built from their own pages.
- Teams that want website and WhatsApp chat answered by one agent.
Not the best fit for
- Teams that need a person to approve every reply before it is sent.
- Buyers who need a free plan; there is only a 7-day trial.
Strengths
- Reviewers praise fast, helpful support.
- Setup and widgets are described as easy for non-technical teams.
Limitations
- One recent reviewer reported repeated charges after asking to close the account.
- Another recent reviewer said answers were often incorrect.
- Chatbase invites customers to review, which can lift the average.
CONNECTED TOOLS
Integrations
Listed tools for this workflow. Confirm current support and setup with the provider.
Similar Agents
More customer support agents- Recipe
Draft an order-status reply from checked facts
Prepare a customer reply and separate internal checks from the supplied order facts, without inventing shipping promises.
Ready-madeFin
Fin answers support questions and follows configured procedures using company knowledge and connected business systems.
Ready-madeHelp Scout
Help Scout is a shared support inbox and help centre with AI that drafts replies for a person to check and send, plus an optional AI Answers agent that replies to customers on its own in the website or in-app chat widget.
Ready-madeYuma AI
Yuma AI automates recurring ecommerce support requests using store data, support history, and the brand's service rules.
- Ready-made
Ada
Ada turns documented support procedures into AI conversations that can use business systems and escalate exceptions.
Ready-madeForethought
Forethought classifies and routes support tickets, with additional agents for resolution, quality checks, and support knowledge gaps.
.png)
Ready-madeMaven AGI
Maven AGI connects support knowledge and business tools so AI agents can answer questions and carry out controlled service actions.
Ready-madeCanny
Canny collects feature requests in one place, uses its Autopilot AI to pull requests out of support chats, sales calls and app reviews and merge duplicates, and emails voters when a request's status changes.