Jobber AI Receptionist

OVERVIEW

Jobber AI Receptionist is an add-on to Jobber, the job management software for home service businesses such as cleaning, plumbing and landscaping. It answers phone calls and text messages at any hour, using the services and details already in your Jobber account. It can book a visit within your online booking settings, turn an enquiry into a work request, or take a message and create a follow-up task. It texts back callers who hang up, and every call and text is saved with a summary, transcript and recording.

Once it is switched on, the receptionist talks to customers and books work without asking you first, so set your booking rules and urgent keywords before going live. Calls that mention words you choose, such as an emergency, can be transferred to you or sent to you as a text alert, and you can take over any text conversation. Start with after-hours calls or overflow, then read the transcripts each week to check what it said and booked. Some users report that callers hang up once they hear it is an AI, so compare results with your current voicemail. It only works inside Jobber, so it suits businesses that already run their jobs there and plan to stay.

What the workflow does

• Answers calls and texts at any hour: Responds to questions about your services using the details, business profile and FAQ content in your Jobber account, and can handle several calls and texts at once.
• Books visits and takes requests: Books visits within your online booking settings and real availability, or turns an enquiry into a work request with the details needed for a quote.
• Messages and missed-call texts: Takes a message and creates a follow-up task when a job cannot be booked, and texts back callers who hang up.
• Urgent call hand-off: Transfers the call or sends you a text alert when a caller uses keywords you choose or asks for you by name.
• Conversation records and controls: Saves a summary, transcript and recording of each conversation. You can switch it on separately for calls and texts at set times, and take over any text thread.

FROM INPUT TO RESULT

How the workflow works

1. 1

   Fill in your services, FAQs and online booking rules in Jobber, then set urgent keywords and an escalation number.

2. 2

   Forward after-hours or unanswered calls to the receptionist and test it with your own calls before customers reach it.

3. 3

   Read summaries and transcripts each week, check bookings and requests, and compare how many callers leave usable details with your old voicemail.

WHAT IT OFFERS

Key features

• Answers calls and texts at any hour

  Responds to questions about your services using the details, business profile and FAQ content in your Jobber account, and can handle several calls and texts at once.

• Books visits and takes requests

  Books visits within your online booking settings and real availability, or turns an enquiry into a work request with the details needed for a quote.

• Messages and missed-call texts

  Takes a message and creates a follow-up task when a job cannot be booked, and texts back callers who hang up.

• Urgent call hand-off

  Transfers the call or sends you a text alert when a caller uses keywords you choose or asks for you by name.

• Conversation records and controls

  Saves a summary, transcript and recording of each conversation. You can switch it on separately for calls and texts at set times, and take over any text thread.

IS IT A GOOD FIT?

Who it’s for