Rootly

OVERVIEW

Rootly is an incident management platform for engineering teams. It runs incidents inside Slack or Microsoft Teams, with channels, roles, workflows and a timeline of key events. Its AI writes incident titles and summaries, helps late joiners catch up and drafts the retrospective. Meeting Scribe joins incident calls as a bot, transcribes them with speaker labels and feeds the transcript into summaries and retrospectives.

These AI features come with the Incident Response product at USD 20 per user per month; there is no free plan, but trials typically last two weeks. A separately priced AI SRE investigates alerts, ranks likely causes and suggests fixes, including draft pull requests, and Rootly says every change needs human sign-off. Rootly AI in Slack can also carry out actions you ask for, such as paging a team, and asks you to confirm destructive ones first. Treat retrospective drafts as a starting point for the review meeting. Qualifying startups and very small companies can ask for large discounts.

What the workflow does

• Incident response in Slack and Teams: Creates incident channels, assigns roles, runs workflows and tracks status from the chat tool.
• Incident timeline: Captures key events, decisions and status changes, with events added from Slack, the web app, email or the API.
• Meeting Scribe: Joins Zoom, Google Meet, Microsoft Teams, Webex and GoToMeeting bridges, transcribes with speaker labels and redacts sensitive personal data before storage.
• AI summaries and retrospective drafts: Generates titles, summaries and catch-ups, and drafts retrospectives from the incident record.
• AI SRE: A separately priced add-on that investigates alerts, ranks probable root causes with evidence and suggests fixes for engineers to approve.

FROM INPUT TO RESULT

How the workflow works

1. 1

   Start the trial and run a test incident to check channels, roles and the timeline.

2. 2

   Turn on Meeting Scribe and AI summaries for a few real incidents and compare them with what responders remember.

3. 3

   Review the AI retrospective drafts in the post-incident meeting, then adjust templates and AI data settings.

WHAT IT OFFERS

Key features

• Incident response in Slack and Teams

  Creates incident channels, assigns roles, runs workflows and tracks status from the chat tool.

• Incident timeline

  Captures key events, decisions and status changes, with events added from Slack, the web app, email or the API.

• Meeting Scribe

  Joins Zoom, Google Meet, Microsoft Teams, Webex and GoToMeeting bridges, transcribes with speaker labels and redacts sensitive personal data before storage.

• AI summaries and retrospective drafts

  Generates titles, summaries and catch-ups, and drafts retrospectives from the incident record.

• AI SRE

  A separately priced add-on that investigates alerts, ranks probable root causes with evidence and suggests fixes for engineers to approve.

IS IT A GOOD FIT?

Who it’s for

CONNECTED TOOLS

Integrations

Listed tools for this workflow. Confirm current support and setup with the provider.